Refund Policy

Article 1. When a Refund Applies

A full refund applies in the following cases:

• An item paid for is never dispatched and the Customer cancels before dispatch;
• An item received is materially not as described or is defective, as verified by photographs, where replacement is not preferred or not available;
• The Business cannot fulfill a confirmed order because of stock unavailability, supplier failure or other inability to perform.

Article 2. When a Refund Does Not Apply

A refund does not apply in the following cases, except as required by law:

• Change of mind after dispatch, for which exchange is available under Shipping and Returns;
• Size dissatisfaction where size guidance was provided and size was confirmed in writing;
• Graphic tees or other items that have been washed, worn, altered or marked, except where defective on arrival;
• Courier delays that do not amount to loss, for which redelivery and tracking support are provided.

Article 3. Request Procedure and Timeline

3.1 Refund requests should be made within 48 hours of delivery through WhatsApp at +234 704 379 3765 or electronic mail to yvonnecollection23@gmail.com, with full name, order conversation date, product identifier, proof of payment and clear photographs where the issue is visible.

3.2 Approved refunds are processed to the original payment method or to a verified bank account provided by the Customer within 7 to 14 Business Days. Business Day means Monday to Friday excluding Nigerian public holidays.

3.3 Courier and delivery fees are not refundable unless the error giving rise to the refund was caused by the Business or the Courier acting on its behalf.

Article 4. Inspection and Verification

The Business may request additional photographs, video, return of the item, or inspection by the Courier before approval. Customers should retain items and packaging in their received condition pending resolution. Failure to preserve evidence may delay assessment but does not remove statutory rights.

Article 5. Donations and the Initiative

The Ease with Yvonne Initiative does not accept online donations through this website. Any request for donations received outside this website should be verified through yvonnecollection23@gmail.com and WhatsApp +234 704 379 3765 before any action is taken. A separate donations policy will be published if donation channels are introduced in the future.

Article 6. Consumer Rights and Dispute Resolution

6.1 Nothing in this Policy limits rights under the Federal Competition and Consumer Protection Act or other applicable law. Customers should contact the Business first to allow prompt resolution.

6.2 Unresolved disputes may be referred to the Federal Competition and Consumer Protection Commission in accordance with its procedures, without prejudice to the right to seek redress before a competent court.

Article 7. Contact

Questions concerning refunds should be directed to yvonnecollection23@gmail.com, or through WhatsApp at +234 704 379 3765. Postal correspondence may be directed to Yvonne Collection, Shop 2, Lofty Plaza, N041 Chukwuocha Street, Zenith Block, Summit Junction, Asaba, Delta State, Nigeria.